The right to withdraw from the contract (only consumers are entitled to the act)

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the last lot or part or in which the person    a third party other than the carrier and indicated by you came into possession of the last lot or part.

To exercise your right of withdrawal, you must inform us (Box Market,ul. Świętego Tomasza 4, 05-808 Parzniew, info@boxmarket.eu, Telefon:+48 22242 86 64) about its decision to withdraw from this contract by way of unambiguous    statements (for example, a letter sent by post, fax or e-mail). You can use the model withdrawal form, but it is not mandatory.

To keep the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Effects of withdrawal from the contract

In the event of withdrawal from this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from the delivery method chosen by you other than the cheapest method of delivery offered by us), promptly and in any case not later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will make a refund using the same payment methods that you used in the original transaction, unless you have explicitly agreed otherwise. in any case, you will not incur any fees in connection with this return. We may withhold the return of the payment until you receive the item or until you provide proof of its return, depending on which event occurs first.

Please send or send us an item to the following address: (Box Market, Świętego Tomasza 4, 05-808 Parzniew, immediately, and in any case not later than 14 days from the date on which you informed us of your withdrawal from this contract. if you send back the item before the deadline of 14 days You will have to bear the direct cost of returning the item The amount of the cost of returning the items which by their nature can not be sent back by mail is PLN 150. You are only responsible for the reduction of value things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.

The right to withdraw from the contract by the consumer is excluded in the case:

- Contracts in which the subject of the provision is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs.

MODEL FORM OF WITHDRAWING FROM THE AGREEMENT
(this form should be completed and sent back only if you wish to withdraw from the contract)

  • Addressee: (Box Market,ul. Świętego Tomasza 4, 05-808 Parzniew, info@boxmarket.eu , Phone: +48 22242 86 64
  • I/We(*) inform (*) withdrawal from the sales contract for the following items(*) contract for delivery of the following items(*) contract for a work involving the performance of the following things(*)/about the provision of the following service(*)
  • date of conclusion of the contract(*)/delivery(*)
  • Consumer name and surname
  • Consumer's address
  • Consumer's signature (only if the form is sent in paper version)
  • Date

(*) Delete as applicable.

Complaints about the Goods

Applies to a Customer who is a Consumer:

We are obliged to deliver goods free from defects. The statutory liability law for defects in sold goods (warranty for defects) applies to the extent specified in art. 556 and art. 556 [1] -556 [3] and subsequent Civil Code.

Complaints can be submitted:

  • in writing to the address: Box Market, ul. Świętego Tomasza 4, 05-808 Parzniew.
  • by email: info@boxmarket.eu.

In the case of exercising the rights under the warranty - if we deem it necessary to consider the complaint, you are obliged to deliver the defective goods to us at the above-mentioned postal address at our expense. If, due to the type of product or the method of its installation, the delivery of the goods would be excessively difficult, you must provide it to us in the place where it is located. We undertake to respond to the complaint promptly, no later than within 14 days from the date of its submission.

We are responsible for the warranty if the physical defect is found before the expiration of two years from the date of delivery of the goods to you. If the object of sale is a used movable item, the liability under the warranty is one year from the date of its issuance.

In the complaint, it is recommended (1) to provide information regarding the subject of the complaint, in particular the type and date of the defect; (2) defining a request regarding the method of removing the defect (replacement of the good with a new one, repair of the goods, reduction of the price, withdrawal from the contract - if the defect is significant); and (3) providing the contact details of the complaining party - this will facilitate and accelerate the complaint review by the Store. The recommendations specified in the previous sentence are only in the form of non-binding guidelines and in no way affect the effectiveness of complaints filed without the recommended information being provided.

Applies to a Customer who is not a Consumer at the same time:

In the case of a Sales Agreement concluded with a Customer who is not also a Consumer, pursuant to art. 558 § 1 of the Civil Code, the liability of the Online Store under the warranty for defects of the Product is excluded. This exclusion is ineffective in case of fraudulent concealment by us.