Terms and Conditions of the “Boxmarket Brand Product Promise” Programme

§ 1. Definitions

Programme – the programme conducted on the principles and terms described in the Terms and Conditions in the period from 1 September 2026 until the Programme is terminated by the Organiser with 30 days' prior notice in accordance with these Terms and Conditions, whereby all Participants in the Programme who took part in it before the date of its termination retain their rights acquired under these Terms and Conditions.
Organiser – Boxmarket spółka z ograniczoną odpowiedzialnością (a Polish limited liability company) with its registered office in Brwinów, address: ul. św. Tomasza 4, 05-840 Brwinów, entered in the register of entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register (KRS), under KRS number 0001039579, share capital PLN 68,350.00, NIP (tax identification number) 5342665136, REGON (statistical number) 525464629.
Complaint – has the meaning given in § 4 of the Terms and Conditions.
Online Store – the website available at www.boxmarket.eu, through which the Customer may in particular place Orders and purchase Goods.
Goods – packaging presented by the Organiser in the Online Store and intended for sale.
Goods Expected by the Customer – Goods which are not included in the Organiser's current offer, but whose specification has been indicated by the Customer in the Submission, provided that they meet the following requirements:
1. It is packaging whose maximum dimensions do not exceed 600 mm in any parameter (length, width, height);
2. It is made of one or more of the following materials: corrugated cardboard, solid cardboard, PE film and PU film, whereby combining them within the construction of the packaging is permitted;
3. It has construction features, a shape or a method of manufacture which clearly distinguish it from the Goods currently available in the Organiser's Offer.
Goods Expected by the Customer may not violate the technical requirements, legal standards or other restrictions specified by the Organiser, nor be goods which may be considered impossible to include in the offer for economic, technological or legal reasons.
Submission – has the meaning given in § 3 of the Terms and Conditions.
Voucher – a coupon with a value of PLN 100 gross, intended to be used by the Customer for purchases in the Online Store.
Customer – a legal person or an organisational unit that is not a legal person to which statute grants legal capacity, or a natural person who is not a consumer within the meaning of Article 221 of the Polish Civil Code, who concludes a contract with the Organiser in connection with their business, professional or statutory activity, and who has also read the content of these Terms and Conditions, accepted their provisions and met all the conditions specified therein.
Website – the website at the address: www.boxmarket.eu, on which information about the Programme, including these Terms and Conditions, is published.

§ 2. General Provisions

These terms and conditions (hereinafter: the “Terms and Conditions”) set out: the conditions of participation in the Programme, the duration of the Programme, the manner of informing about the Programme and its conditions, and the manner of lodging complaints relating to the Programme.
The Programme is conducted in the territory of the Republic of Poland in the period: from 1 September 2026 until the date of termination of the Programme by the Organiser with 30 days' prior notice in accordance with these Terms and Conditions.
The Organiser will inform Customers on the Website of the decision to terminate the Programme 30 days before its termination. At the same time, all Participants who took part in the Programme before the date of its termination are entitled to register for the Programme within the period provided for in these Terms and Conditions.
Customers' participation in the Programme is voluntary. Anyone who has taken part in the Programme has the full right to withdraw from participation at their own discretion and without incurring any costs.
Only legal persons, organisational units that are not legal persons to which statute grants legal capacity, or natural persons who are not consumers within the meaning of Article 221 of the Polish Civil Code are Customers entitled to take part.

§ 3. Rules of Participation in the Programme

Customers who may take part in the Programme are those who, in the period from 1 September 2026 until the date of termination of the Programme by the Organiser, intend to purchase Goods in the Online Store.
The purpose of the Programme is to ensure the Customer, to the extent possible for the Organiser, the availability in the Organiser's offer of Goods having the features desired by the Customer, on the terms set out in the Terms and Conditions.
If the Offer does not include Goods Expected by the Customer, the Customer is entitled to a Voucher.
In order to Submit to the Organiser information about Goods Expected by the Customer, the Customer should complete the form located in the relevant tab of the Website. In the form, the Customer should provide the following information:
1. The Customer's details, including the first name and surname and the business name of a person conducting business activity, or the name of the legal person / organisational unit without legal personality; NIP (tax identification number); KRS number (court register number) (if applicable); address details; e-mail address;
2. the shape and dimensions of the expected packaging, whereby they may not be greater than a maximum side length of 600mm;
3. the material of which the packaging is made;
4. a description of the desired construction / method of assembly;
5. optionally – other features of the packaging.
Together with the Submission, the Customer accepts the Terms and Conditions by ticking the acceptance of their content. The Terms and Conditions will be available for inspection on the Website throughout the duration of the Programme. The Customer may record the content of the Terms and Conditions by downloading it from the Website.
The Organiser will analyse the Submission with regard to its correctness and compliance with the criteria concerning the parameters of the Goods Expected by the Customer, and will verify whether the Goods Expected are included in the Offer.
In the event of a positive verification of the submission, the Organiser will provide the Customer with a Voucher.
The Customer is entitled to obtain a maximum of 5 Vouchers per month.
A Voucher is not due to a Customer who:
1. is a consumer within the meaning of Article 221 of the Polish Civil Code;
2. did not provide the required information in the Submission or provided false information;
3. did not accept the Terms and Conditions;
4. indicated Goods Expected that are included in the Offer;
5. indicated Goods Expected that do not meet the criteria specified in the Terms and Conditions;
6. has used the maximum number of Vouchers in a given month/quarter/year.
The Voucher will be delivered to the Customer by e-mail. In the same manner, the Organiser will inform the Customer of the negative outcome of the Submission.

§ 4. Complaints

The Customer has the right to lodge a Complaint.
Complaints relating to the Programme should be submitted to the Organiser.
A Complaint must contain:
1. The Customer's details;
2. a correspondence address or an e-mail address for contact;
3. a precise description of the event constituting the basis for the complaint.
A Complaint may be lodged within two weeks of the Organiser informing the Customer of the negative outcome of the submission. The Complaint should be submitted in one of the following ways:
1. by e-mail to the address: info@boxmarket.eu;
2. in writing to the Organiser's correspondence address: Boxmarket sp. z o.o., ul. św. Tomasza 4, 05-840 Brwinów.
Complaints will be examined within 14 days of the date of receipt of the complaint notification. The Customer will be notified of the manner in which the complaint has been resolved by e-mail.
Exhausting the complaint procedure in the manner specified in the Terms and Conditions does not exclude or limit the Customer's right to pursue their claims before the courts of general jurisdiction.
Any technical problems relating to the proper functioning of the Online Store, including the form through which the Customer sends the Submission, may be reported by e-mail to the address: info@boxmarket.eu.

§ 5. Protection of Personal Data

The controller of the personal data provided by the Customer in connection with participation in the Programme is the Organiser.
Information on the processing of personal data by the Organiser in connection with participation in the Programme constitutes Annex No. [..] to the Terms and Conditions and is contained in the Privacy Policy available at: https://boxmarket.eu/en/privacy-policy.

§ 6. Final Provisions

The Organiser may be contacted in the following ways:
1. by e-mail at the address: info@boxmarket.eu;
2. by telephone via the helpline +48 22 188 14 48;
3. by traditional post, address: ul. Świętego Tomasza 4, 05-840 Brwinów, Poland.
In all matters not regulated by the Terms and Conditions, the provisions of generally applicable law shall apply, in particular the Civil Code.
The Programme Terms and Conditions are available on the page: [https://boxmarket.eu/en/terms-and-conditions-of-the-boxmarket-brand-product-promise-programme].
The Organiser reserves the right to amend the Terms and Conditions in connection with and in the event of the occurrence of at least one of the following important reasons (separately):
1. the introduction of new or amendment of existing generally applicable provisions of law, if this has a direct impact on the content of the Terms and Conditions and makes it necessary to amend them;
2. a change in, or the emergence of new, interpretations of generally applicable provisions of law as a result of court rulings or decisions of public authorities or administration bodies directly affecting the provisions of these Terms and Conditions and making it necessary to amend them;
3. a ruling, decision, recommendation or guideline of an authorised public authority relating to the Terms and Conditions and resulting in the need to adapt them to such ruling, decision, recommendation or guideline;
4. adapting the Terms and Conditions to market conditions related to technical, technological and IT progress affecting the provisions of these Terms and Conditions;
5. a change in company data, contact details or URLs included in the content of the Terms and Conditions.
No amendment to the Terms and Conditions may adversely affect the rights previously acquired by Customers.
The Organiser will inform of an amendment to the Terms and Conditions with 14 days' prior notice by posting on the Website by the Organiser: [https://boxmarket.eu/en/terms-and-conditions-of-the-boxmarket-brand-product-promise-programme] an appropriate notice referring to a summary of the amendments to the Terms and Conditions.
In matters not regulated by the provisions of these Terms and Conditions, the provisions of Polish law shall apply.