Privacy Policy

Basic information

  1. Respecting the privacy of people who trust Boxmarket Sp. z o.o. (hereinafter "Boxmarket") submitting your personal data, we want to ensure that we process these data in accordance with applicable national and European laws, while ensuring their security - confidentiality, availability, integrity and accountability of operations. In order to make the processing processes transparent, we present Boxmarket's data protection principles, established in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. (General Data Protection Regulation, hereinafter referred to as "RODO").
  2. Boxmarket Sp. z o.o. headquartered in Brwinów (05-840), Świętego Tomasza 4, is the Administrator of Personal Data (ADO), who decides on the purposes and means of personal data processing. For matters concerning the processing of your personal data, we encourage you to contact us by email at: info@boxmarket.eu.
  3. By using our websites, you may be subject to the processing of your personal data through cookies, in accordance with our Cookies Policy contained herein.

Individuals whose data is processed and how the data is obtained

  1. Boxmarket Sp. z o.o. offers a variety of packaging products as well as consulting services in selecting optimal packaging, available through telephone contact. Products are also available for sale online at boxmarket.eu.
  2. We process personal data of individuals who:
    • are entrepreneurs, and their data comes from publicly available sources, including public records,
    • are potential customers, contractors or suppliers who have provided us with contact information in connection with the services and products we offer,
    • are our current customers, contractors or suppliers,
    • act as persons authorized to represent legal entities or other organizational units,
    • are parties to applications, complaints, complaints or other letters addressed to us,
    • may be the recipients of marketing communications in accordance with the law.
  3. Processing of personal data primarily includes:
    • email addresses,
    • names,
    • logins and passwords,
    • phone numbers,
    • fax numbers,
    • company names,
    • nIP numbers,
    • company addresses,
    • alternative delivery addresses.

Purposes and grounds for processing personal data

We process personal data to perform our business functions, including m.in. for the purpose of concluding and executing the contract, investigating complaints and claims, investigating claims, archiving documents, conducting marketing activities, for the purpose of fulfilling legal obligations and for the purpose of running the PRO zone offer form on the website

Recipients of data

  1. In connection with our operations, your data may be disclosed to the following entities:
    • state authorities or other entities authorized by law,
    • entities that support our operations on our behalf, such as ICT system providers, auditing entities, accounting firms, consulting firms, legal firms, and entities that cooperate with us in marketing campaigns,
    • banks for settlement purposes,
    • employees and collaborators acting on our behalf,
    • courier or postal companies for delivery of shipments,
    • to third-party service providers in order to provide maintenance services,
    • entities that purchase receivables to settle debts.
  2. Despite our efforts, this list may not include all of the entities that work with us, as some of them use subcontractors. If you have any questions about our external partners, we encourage you to contact us at info@boxmarket.eu.

Rights related to the processing of personal data

  1. In the context of the processing of personal data, you have certain rights in accordance with data protection laws, including the General Data Protection Regulation (GDPR). These rights include:
    • Right of access to data - You have the right to obtain confirmation from Boxmarket as to whether your personal data is being processed, and to receive other relevant information about the processing, such as the purposes or categories of personal data. You may also request a copy of your personal data in order to review it and understand how it is used by Boxmarket. However, Boxmarket may refuse to provide you with a copy of your data if doing so would violate the rights of another person.
    • The right to correct data - You have the right to request that Boxmarket correct your personal information if it is incorrect or incomplete. This can be done by submitting an additional statement.
    • The right to erasure (also known as the "right to be forgotten") - allows you to request the deletion of your personal data, for example, when it is processed illegally or when you have withdrawn your consent to its processing. Nevertheless, there are circumstances in which Boxmarket may refuse to delete your data, for example, when it is needed to assert or defend legal claims.
    • Right to restrict processing - You have the right to stop Boxmarket from continuing to use your personal data in certain situations, such as when your request for correction is under review. This means that Boxmarket may store your personal data, but may not actively use it.
    • Right to data portability - You have the right to receive certain personal data processed by Boxmarket and reuse it with another data controller. This is only applied to data that you have provided to Boxmarket with consent or for the performance of a contract. Boxmarket will provide you with a copy of the data in a machine-readable format or transfer it directly to another data controller, if technically possible. However, Boxmarket may refuse to exercise this right if doing so would violate the rights of another person.
  2. If the legal basis for the processing of your personal data is based on legitimate interests, you have the right to object to the processing of such data, especially for direct marketing purposes. However, Boxmarket may continue to process your data if it has a legitimate basis for processing that outweighs your interests.
  3. If the processing of your personal data is based on consent, you have the right to withdraw it at any time. The withdrawal of consent does not affect the lawfulness of processing carried out prior to its withdrawal.
  4. You also have the right to file a complaint with the data protection supervisory authority, the Inspector General for Personal Data Protection or its successor.

How do we take care of your privacy?

  1. We understand that your personal information is confidential. We comply with the law, including RODO, and have internal policies and procedures in place to protect your personal information.
  2. We have implemented technological and operational security measures to prevent the loss, misuse, modification or destruction of your personal data. Among these measures are encryption, appropriate access management processes and other organizational and technical measures to ensure an appropriate level of security given the nature of the personal data being processed.
  3. However, it should be remembered that the transmission of information over the Internet involves certain risks that cannot be completely eliminated.
  4. We use a secure online payment system for all payments made online.

Is it mandatory to provide personal information?

Provision of data is necessary for the conclusion of contracts and settlement of business. In other cases, such as marketing purposes, it is voluntary.

Transfer of data to third countries

Your data will be processed within the European Economic Area, except where transfer to third countries is necessary to perform the contract or fulfill legal requirements.

Cookies Policy

What are "cookies"?

The term "cookies" refers to computer data, especially text files, stored on users' terminal devices, such as a computer, tablet or smartphone. These files make it possible to identify a user's device and customize the content displayed on the website to their individual preferences. They are also used to identify the browser during the cookie's validity period. Their use is varied: they can be used to remember a customer ID on a retailer's website, the current status of a shopping cart, statistical or advertising purposes. Typically, cookies contain the name of the website from which they originate, the time they are stored on the end device and a unique number.

What is the purpose of "cookies"?

Cookies are used to adapt the content of websites to the user's preferences and to optimize the use of these websites. In addition, they are used to create anonymous, aggregate statistics that help to understand how the user uses the websites, which allows to improve their structure and content, but without identifying the user personally.

Boxmarket is constantly looking for innovative and effective solutions to improve the user experience on its website www.boxmarket.eu and to provide a quality service. Accordingly, Boxmarket may use cookies to personalize searches, increase browsing speed, remember user preferences such as language, and create anonymous statistics. Some cookies, especially those used for advertising purposes, may require prior consent from the user before being installed on the device.

What kind of "cookies" do we use?

Necessary cookies

Essential cookies contribute to the usability of the website by enabling basic functions such as site navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistical cookies

Statistical cookies help website owners understand how different users behave on the site by collecting and reporting anonymous information.

Preferential cookies

Preference cookies allow the site to remember information that changes the look or function of the site, such as your preferred language or the region where you are located.

Marketing cookies

Marketing cookies are used to track users on websites. The goal is to display ads that are relevant and interesting to individual users and thus more valuable to third-party publishers and advertisers.

Managing "cookies"

For a detailed list of cookies stored by Boxmarket or its partners at www.boxmarket.eu, you can use the CMP Cookiebot tool available on our website for managing cookies and granting consents for their use.

How do I disable cookies on my computer?

  • In the Apple Safari browser: go to the "Privacy" section of the "Preferences" menu, then to the "Cookies and other site data" tab.
  • In the Google Chrome browser: go to the "Privacy" section of the "Settings" menu, then to the "Content Settings" subsection and the "Cookies and Site Data" tab.
  • In Microsoft Internet Explorer: open the "Tools" menu, go to the "Internet Options" tab, and then to "Browsing History", "Settings" and "Browse Files".
  • In the Mozilla Firefox browser: open the "Tools" menu, go to the "Options" section, then to the "Privacy" subsection and select the dedicated "Delete specific cookies" function.

You can also set up cookies through the Network Advertising Initiative website or your browser settings to block or receive a warning about the installation of any cookie. Instructions vary by browser, but can be found in the "Help" menu. Browser settings can be changed independently on each device you use.

How to deactivate cookies on a mobile device?

To disable or delete cookies, you can follow the instructions below:

  • On Android devices: go to the "Privacy and security" section in your browser settings and select options for clearing cache, passwords, cookies and form data. You can also configure these features to not save cookies.
  • On Google Chrome browser on Android devices: go to settings under "Advanced options" and select "Clear browsing data" to delete selected data.
  • On iOS 8 devices: Go to settings, select the "Safari" tab, then "Block cookies" and adjust the settings according to your preferences. On iOS 7 or earlier, you can select "Never for external sites and advertisers."

However, it is worth remembering that uninstalling or blocking cookies used by websites may affect or even prevent the use of those sites.

Tools used on the Boxmarket website:

Google Analytics:

We use Google Analytics on the Boxmarket website, which is a web analytics tool provided by Google Inc. Google Analytics uses cookies to collect information about how you use the website. This data is typically transferred to and stored on Google's servers in the United States. However, by anonymizing IP addresses on the website, the user's IP address is truncated before it is sent to Google's servers. Google uses this information on behalf of the website operator to evaluate website usage, compile reports on website activity and provide other services related to website traffic and Internet usage. IP addresses provided by Google Analytics are not combined with other data stored by Google. The data collected includes IP addresses, network location, date of visit, operating system and browser type. You can disable cookies with the appropriate browser setting, but this may limit the functionality of the site.

Google Ads:

Boxmarket uses Google's Conversion Tracking service, which uses cookies set by Google on your computer when you click on an ad served by Google. The cookies expire after 30 days and are not used for personal identification. Google and Boxmarket may track a user's activity on the site after clicking on an ad. The information collected through these cookies is used to generate redirection statistics for advertisers using Google Ads. Users are not identified by advertisers.

Measuring change with the Facebook pixel:

Boxmarket uses a user action pixel, also known as a Facebook pixel, provided by Facebook Inc. This pixel enables tracking of users' actions when they click on Facebook ads. The data collected through the pixel is anonymous and does not contain personal information. Facebook may link this data to a user's Facebook account and use it for advertising purposes. The user can block the display of ads on and off Facebook. Consent for the use of this tool can only be given by people over the age of 13. If the user is a minor, he or she needs the consent of a guardian. To learn more about Facebook's compliance with data protection laws in Europe, you can follow the relevant link.

Integration with Trusted Shops Trustbadge

In order to display our Trusted Shops Seal of Approval, as well as the collected customer reviews and the Trusted Shops product range available to buyers after ordering - Trusted Shops' Trustbadge is integrated into our website.

The above serves to protect our legitimate interest in optimally presenting our offerings to the market. Trustbadge and the services thus advertised constitute an offer by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

When Trustbadge is used, the server automatically remembers the so-called server logs, including, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting ISP (access data) and documents the Trustbadge call. The access data indicated above are not subject to analysis and are automatically overwritten within seven days of the end of your visit to the site.

Other personal data is transferred to Trusted Shops only if you decide to use Trusted Shops products after ordering from the store or have already registered to use them. In such cases, the agreement concluded by you with Trusted Shops applies.

Edrone code integration

The Administrator informs Users that he entrusts the processing of personal data to the following entities:

  • Edrone Ltd o.o., ul. Lekarska 1, 31-203 Kraków, NIP: 676-248-20-64, KRS: 0000537197 - in order to use the edrone.me mailing system for sending newsletters,
  • Edrone Ltd o.o., 1 Lekarska St., 31-203 Krakow, NIP: 676-248-20-64, KRS: 0000537197: - for marketing purposes only for the purposes of an emali, sms, social media campaign launched or indicated by the Administrator using the edrone system,
  • The Administrator informs that it uses the following technologies that track the actions taken by the user/customer on the Store's website:
  • Edrone tracking codes - for the purpose of analyzing the statistics of the Store's website, as well as for marketing purposes only for the purposes of e-mails, sms, social media campaigns launched or indicated by the Administrator using the edrone system.